You will always know what we know — and if we don’t have the answer, we’ll tell you that, too. Whether it’s about TMS, insurance, or billing. If you ask, we’ll share openly. And if we don’t know, we’ll do our best to find out. Because without trust, nothing works.
You are, just like us, a human being with hopes and fears. You have good moments and hard ones, people you love, and challenges you face. At Tompkins TMS, we never forget that. Compassion means meeting you where you are, with empathy and respect.
Staying positive doesn’t mean ignoring difficulties — it means choosing a perspective that makes life better. We believe that while we can’t control the world, we can control how we respond to it. Positivity takes effort, but we know negativity never helps.
We won’t promise what we can’t deliver. We promise to advocate for you, to the best of our ability, always acting in your best interest with honesty and integrity.
We believe mental health is just as important as physical health — often, the two are deeply interconnected. Caring for the mind is caring for the whole person. And while everyone’s perspective is valid, we hold this belief at the heart of what we do.
To expand access to compassionate, effective mental health support — starting with our own community and reaching as many underserved areas as possible.